Refund and Returns Policy

Eligibility for Returns:

1. Time Frame: Products must be returned within 15 days of the original purchase date.
2. Condition: To be eligible for a return, products must be in their original, unused, and unopened condition. Items that have been used, altered, or damaged will not be accepted for return.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer service team via chat or email with your order number and the reason for the return.
2. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service as Skyn by Design is not responsible for lost or damaged return shipments.
4. Packing the Return: Please pack the item securely and include the original packing slip and the RMA number.

Refunds:

1. Inspection: Upon receiving your return, our team will inspect the product(s) to ensure they meet our return criteria.
2. Processing: If your return is approved, a refund will be processed to the original method of payment within a certain number of days (usually 7-10 business days).
3. Non-Refundable Items: Please note that certain items, such as final sale products, are non-refundable.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately with photographic evidence so we can rectify the issue promptly.

Contact Us: For any questions or concerns regarding our return policy, please contact our customer service team at infp@skynbydesign.com.

Policy Amendments: Skyn by Design reserves the right to amend this return policy at any time.